Effective Date: March 1, 2012
Payment Methods
We accept the following forms of payment: Visa, MasterCard, American Express, Discover, check, money order, or cashier's check.
Payment Due Dates
Due dates are 14 days after the invoice date. VA Hosting invoices are due upon receipt and are past due if unpaid after the due date shown on the invoice.
Late Payments
Past due invoices may result in automatic cancellation of applicable services, late fees, collection, or legal action. It is the customer's responsibility to ensure that invoices are paid on time or to contact VA Hosting if assistance is required.
Early Payment and Pre-Payment
VA Hosting accepts early payments or pre-payment of existing services before a renewal invoice is available. To renew early, contact VA Hosting for pricing and payment information. Early payment terms are added to the end of the existing term. VA Hosting offers a 10% discount when recurring monthly services are paid 12 months at a time.
Late Fees
When applicable, late fees may be assessed as 5% per month of the total amount due for each 30 days past the invoice due date.
Invoice Accuracy
If you believe that you have been billed in error, you must submit your dispute in writing within 60 days of the date of the invoice containing the disputed charge or the invoice will be considered correct.
Refunds
All payments are non-refundable for the term paid. Customers are expected to work with VA Hosting technical support to resolve pre-sales questions before paying for service. VA Hosting is not responsible for a customer's act of subscribing to a service.
Changes in Hosting Packages
You may change your hosting plan at any time. If you upgrade to a larger hosting plan, any remainder of the current hosting package will be credited to your account and applied toward the upgrade. If you downgrade to a smaller hosting package, any remainder of the current hosting package will be applied to the downgraded hosting package and all future invoices until the balance is exhausted.
Cancellations
You may cancel service at any time prior to the invoice due date for that service. VA Hosting does not provide refunds for the unused portion of services at the time of cancellation. To cancel account, contact VA Hosting support. Your account must be in good standings with all past due invoices paid prior to cancellation.
Chargebacks
In the event of a chargeback or similar post-transaction payment event resulting in funds debited from Intenex, the associated invoice will be considered unpaid. Outstanding balances must be paid by money order or cashier's check. A chargeback fee of $25 will be applied to the invoice.
Payment By Check or Money Order
When paying by check, money order or cashier's check, include a copy of the invoice and make payable to "Vagrant Aristocrat".
All checks, money orders or cashier's checks must be in US Dollars. Checks must be drawn on a US bank. When paying using this method, the payment date will be the postmark date on the envelope or, when not available, the date on the check.
Returned checks will be assessed a $25 returned check fee, and the associated invoice will be considered unpaid.